How I Lost My Amazon Business

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I was just starting out, I had only sold for about 10 months before the nightmare started and I was suspended from from selling on Amazon indefinitely.

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I had around 800 successful  transactions in my niche of selling music records (which I was really good at). I had some competitors doing “fake” purchases and making unjustifiable claims that my goods were damaged or never arrived. It did not take long until Amazon removed all my selling privileges and suspended my account.

I really need another chance because competing sellers managed to kick me out of Amazon. Amazon has to give me a chance to explain what happened. Unfortunately, I was never given that chance.


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The first suspicious case came up when one of my buyers did not receive the goods he had ordered from me. He reported me still within the first 60 days from when he had bought the item. He was from Germany. He was pretending to be an understanding person and was soft spoken so I was not to suspicious that he could actually be an competitor.  I had to refund him his money and all seem to be well.

Shortly after, I put on a description for another item which I listed on Amazon. I clearly described this music record as being original, however, in used conditions. I sent the record to him 2 days later after he ordered. Just after sending it, the buyer sent me a message via e-mail claiming the condition of the record was poor. He also stated that he had encountered the same problem with other Amazon sellers. I clearly stated that it was in used condition why would he even bother? Anyway I offered him an alternative of returning the item only if he would pay the postage cost of sending it back. He agreed to do so.

The negative feedback I got from this transaction even made it worse. My account was on the verge of being banned.

The last sale that led to my Amazon suspension happened when one of my buyers ordered an item but later changed his mind asking to exchange it. Since I had not learned of all the Amazon policies, I advised the client to make a request on Amazon that he needed to exchange the item. I was even on the right track having advised him that way. However, this also contributed to having my overall Amazon seller key performance indicators lowered again.

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All these shuttered my dreams of of making real money selling online. I even went ahead to appeal and explain what happened, I agreed refund any transactions, even I did nothing wrong. I tried appealing again but all my efforts bore no fruits. They even went ahead to withhold the money I had earned for 3  months I couldn’t take it anymore so I sent them several e-mails but all were futile. I never got any response from Amazon.

Finally, I got hold of my money after almost 4 months of waiting. Why couldn’t they specify me the reason of my suspension?

Resources:

http://www.nbcbayarea.com/news/local/Amazon-Bans-Woman-For-Life-384046231.html

http://www.snopes.com/jeff-bezos-donald-trump-amazon/

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2 Comments

  1. R Starks says

    Just when I least expected it, and my sales were going so well, Amazon shut down my online business. They suspended my seller account. Apparently, I had violated some of the policies of buyer-seller interaction. Now they say I have to wait 100 days to get back my money inside the banned account. I bet the department over at amazon.com dealing with account suspensions is enjoying a great time. Most of my Amazon listings I uploaded, were meant to help me get back the thousands of dollars I spent on my stock inventory, but they are now gone. Even after trying to appeal with proof of authenticity, Amazon says the decision is final. This to me does not appear ethical at all. I might not be familiar with everything about Amazon, but their account suspension for just one error is cruel.

  2. Clarence says

    My recent suspension got me in real trouble; Amazon told me my feedback score does not tally with the volumes of my sales. I have been getting 5 starts rating over my 95% sales volume. I then tried to make an appeal for them to consider to reinstate myt Amazon seller account because it is not easy to get buyers to give feedback.

    However, it’s like they never read the appeal because it is not easy to get them to reply you. My account had like $32K and it is sad that the request takes 90 days to get approval. I do not even think they are concerned about my seller suspension appeal. They seem to like holding my money for nothing and from my research online seems to prove me right. This is completely bugging me. I think there is something outrageous happening that I might not be aware.

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